Cancellation & Refund Policy

A Dash course is a package: bought once, for a fixed window, with everything in it available immediately. That is a different thing from booking a single live session, so it is refunded on different rules. Both are below.

The package

Seven days, up to ten videos watched. If the course is not what we described, email us inside that window and we refund it in full, no argument. After ten videos we consider it used — that is enough of the course to know.

One exception, on Complete and Ultra only, and it isn't ours to waive. UWorld and the AAMC bundle aren't ours. We buy them in your name from those companies, and the moment we send you the codes they cannot be returned, canceled or resold — by us or by you. So if you have already been given them, their cost comes off the refund. Nothing else does, and the rest of what you paid comes back as normal.

If you haven't been sent them yet, that doesn't apply and you get everything back. If you want a refund and would rather we simply didn't issue them, say so and we won't. And if your situation is genuinely rough, write to us anyway — we read these ourselves and we would rather hear it than not.

After the seven days. The course is a one-time purchase for 180 days, not a subscription — there is nothing recurring to cancel, and nothing renews without you. We don't refund part of an access window that has been used, but if we materially reduce what your course includes you can ask for a pro-rated refund of the remainder.

Live sessions booked from a package

Ultra includes 1-on-1 hours, and extra hours can be bought at checkout. Those are live private sessions, so they follow the same cancellation policy as any Dash session — the package rules above do not apply to them. Hours never expire inside your access window, and canceling a session returns the hour to your balance on the same scale Dash Academy uses everywhere else, measured from the scheduled start time:

The time was held for you and could not be given to anybody else, which is the whole reason for the scale. Arriving late doesn't extend the session — it still ends when it was booked to end. Unused hours are not refundable for cash, but they can be moved to another student on request.

Both

Talk to us before your bank. If something has gone wrong, email us first — we can usually fix it the same day, and a chargeback opened without asking takes the money and the conversation away at the same time. Access is suspended while a dispute is open, and comes back if it's resolved in your favor.

How to ask. Email contact@mydashacademy.com from the address on the account and say what happened. A person reads it, typically within 48 hours. Approved refunds go back to the card you paid with; your bank decides how quickly it lands, usually five to ten days.

Sharing an account ends it. One person, one login. Sharing credentials, or passing on course videos or question banks to somebody who has not bought the course, ends access without a refund. This is in the Dash Academy terms and it is enforced here.

This is the policy for the self-paced course sold at courses.mydashacademy.com, and it is the “separate policy stated for a particular product” the Dash Academy terms refer to. Tutoring booked as individual sessions through the main site follows the session cancellation policy instead. The policy in effect when you bought governs your purchase.